are you still selling on depop?

yes, of course! we will never forget our roots so you can still find a range of our y2k, vintage pieces at @remass on depop, but all remass originals are only sold here.

can i return an item?

while we don't offer returns for vintage, sample sale or archive sale items, we can happily return or exchange our remass original items within 14 days of purchase subject to availability. please note the item must be unworn with labels still attached, and that the buyer covers the cost of return and exchange postage.

how do i arrange an exchange?

please note that we do not cover shipping costs for exchanges and we are unable to offer exchanges for our vintage items.

please get in touch with our support team at exchange@remass.co.uk to arrange an exchange and receive a return postage quote.

please ensure that you have then paid for return shipping in full via paypal. payments are to be made to danielle@remass.co.uk with your order number and name as the payment reference.

please download and fill out our exchange form in order to arrange an exchange.

how do i arrange a return?

you can request a return through your order history under your account. please select the items you wish to return and the reason.

please get in touch with our support team at team@remass.co.uk after you have requested a return to provide further details.

once your request has been approved by our team, download and fill out our returns form and include this in your package.

please note all items must be in their original unused and unworn condition, with tags still attached to be accepted.

please get in touch with our support team at team@remass.co.uk to arrange a return.

where are your products made?

our original designs are hand-made with love in the uk using end of the line fabrics. while our vintage products are ethically sourced across greece, italy, and israel.

where and when do you ship?

we ship worldwide via royal mail and post orders every weekday. uk orders are shipped using royal mail first class signed for.

how do i make sure i ordered the right size?

for our original designs, please refer to our individual size guides on each item.

what are your shipping costs?

uk first class (1-5 working days) - £3.50

uk special delivery (next day by 1pm on orders placed before midday) - £9

international delivery untracked - £12

international delivery tracked - £16

how do i hear about restocks?

sign up to our mailing list to know about restocks and be notified about any new originals.